Privacy Policy

1. Who We Are

Metis Intelligence Ltd ("MetisOS", "we", "our", "us") is a company registered in England and Wales.

• Company Number: 16997749
• Registered Office: Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR
• Contact: founder@metisintelligence.co.uk

2. What Data We Collect

We collect and process the following information:

Account Information:

• Name and email address
• Company name and industry
• Payment information (processed securely by Stripe - we do not store card details)

Usage Data:

• Which councils you search
• Alert rules you create
• Features you use within MetisOS
• Login timestamps and IP addresses

Planning Application Data:

• Search queries and filters you apply
• Applications you view or export
• This data is used solely to provide the service

3. How We Use Your Data

We use your information to:

• Provide MetisOS services (alerts, search, analytics, API access)
• Send service emails (daily digests, notifications, account updates)
• Process payments and manage subscriptions
• Improve our product and develop new features
• Respond to support requests
• Comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract performance: To provide the services you've subscribed to
• Legitimate interests: To improve our service and communicate updates
• Legal obligation: To comply with UK tax and corporate law
• Consent: For marketing communications (you can opt out anytime)

5. Data Sharing

We do not sell your personal data. We share data only with trusted third parties necessary to operate our service:

Service Providers:

• Google Cloud Platform: Hosting and data storage (UK/EU servers)
• Stripe: Payment processing
• Email service providers: For sending alerts and notifications

Legal Requirements:

We may disclose data if required by law, court order, or regulatory authority.

6. Data Security

We implement industry-standard security measures:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security audits

However, no system is 100% secure. You are responsible for keeping your password confidential.

7. Data Retention

We retain your data for as long as:

• Your account is active
• Required for legal/regulatory purposes (typically 6 years for financial records)

When you delete your account, we remove your personal data within 30 days, except where retention is legally required.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Opt out of marketing communications
• Complain: Lodge a complaint with the ICO (ico.org.uk)

To exercise these rights, contact: founder@metisintelligence.co.uk

9. Cookies

We use essential cookies to:

• Keep you logged in
• Remember your preferences
• Analyze site usage (anonymized)

You can disable cookies in your browser settings, but this may affect site functionality.

We do not use third-party advertising cookies.

10. Third-Party Links

MetisOS may link to external websites (council portals, documentation). We are not responsible for the privacy practices of these sites.

11. Children's Privacy

MetisOS is not intended for users under 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated "Last updated" date. Continued use of MetisOS after changes constitutes acceptance.

13. Contact Us

For privacy questions or to exercise your rights:

• Email: founder@metisintelligence.co.uk
• Address: Metis Intelligence Ltd, Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR